The parties to the collective agreement have agreed that if forms of mobile working are used in a department, their organisation must be regulated by a service agreement. In doing so, the functionality as well as the effective and efficient performance of official tasks in the department must be guaranteed and the interests of the employees must be taken into account appropriately.

The service agreement shall in particular contain provisions on the following subjects:

a) personal scope of application,

b) regulations on working time (including beginning and end),

c) The employer shall bear the costs of work equipment and devices provided by the employer, as well as their maintenance and repair,

d) In principle, no use of personal data to monitor performance and conduct,

e) prohibition of discrimination against employees when using or not using mobile forms of work.