Public ownership of vital public services provides an opportunity to build a new generation of local quality public services that are innovative, participatory, accountable, democratic, and work for the workers, the people, and their communities. Also, when services are publicly owned and include forms of democratic governance and meaningful workers participation, they have the potential to provide a unique space to pioneer new, progressive management practices that do not necessarily or solely rely on the same performance indicators used by privately-run public services (e.g., return on investment, productivity, cost-effectiveness, working time, etc.). They can introduce new, qualitative and quantitative performance indicators (e.g., social and environmental impact, service quality and outreach, revenue reinvestment in service, worker and citizen participation, user fee reductions, etc.) while ensuring long-term service viability, decent employment, and quality service with equitable access. PSI refers to this vision of the local public services we need as “Public Services 2.0”.