As the digitalisation of public services and jobs continues at great speed, the union leaders are faced with new areas of responsibility. New union policies and strategies are called for and the unions must have a seat at the table in the governance of digital systems in workplaces. This puts new demands on external and internal union operations –what policies, skills and capacities are needed to ensure quality public services and maintain union power.

This compendium of tools and processes aims to support union leaders as they either pivot to embarking on digital policies and practices or continue to develop them.